No-Refund Policy Statement
At Lux Aesthetics, all sales are final. We do not offer refunds on services rendered, including injectable treatments, vitamin shots, IV hydration, or weight loss programs. Results may vary from client to client, and while we strive for excellence, we cannot guarantee specific outcomes.
Services Covered Under No-Refund Policy
This policy applies comprehensively to all services and products offered at Lux Aesthetics, including but not limited to:
Aesthetic Treatments
- Injectable treatments (dermal fillers, neuromodulators, Botox, etc.)
- Facial treatments and chemical peels
- Microneedling and skin resurfacing procedures
- Laser treatments and light therapy
- Body contouring and sculpting treatments
- Thread lifts and non-surgical procedures
Wellness Services
- Vitamin shots and injections
- IV hydration therapy and nutrient infusions
- Weight loss programs and consultations
- Hormone therapy and optimization programs
- Nutritional counseling and meal plans
Products and Retail
- Professional skincare products
- Supplements and vitamins
- Medical-grade cosmetics
- Home care devices and tools
- Gift certificates and promotional items (except where prohibited by law)
Additional Services
- Consultation fees
- Treatment planning sessions
- Follow-up appointments
- Photography and documentation services
- Educational workshops and events
Prepaid Packages & Deposits
Prepaid Service Packages
- Prepaid services or packages are non-refundable but may be transferred to another service or client with management approval
- Package transfers must be requested in writing and require advance notice
- Management reserves the right to approve or deny transfer requests based on individual circumstances
- Transferred services must be used within the original package expiration period
- Package modifications may be subject to price adjustments based on current service rates
Appointment Deposits
- Deposits made to secure appointments or events are non-refundable but may be applied to future services if rescheduled with proper notice
- Deposits must be applied to services of equal or greater value
- If rescheduled service is of lesser value, no refund will be issued for the difference
- Deposits cannot be transferred between clients without management approval
Treatment Outcomes and Expectations
Results Disclaimer
- Individual results may vary significantly from client to client
- Factors affecting results include but are not limited to: age, skin condition, lifestyle, genetics, and adherence to aftercare instructions
- We provide realistic expectations during consultations but cannot guarantee specific outcomes
- Before and after photos represent individual results and are not indicative of results all clients may achieve
Satisfaction Commitment
While we cannot offer refunds, we are committed to client satisfaction and will work with you to address concerns through:
- Complimentary follow-up consultations when medically appropriate
- Treatment adjustments within the scope of the original service (when safe and advisable)
- Alternative treatment recommendations for future appointments
Exceptional Circumstances
Medical Contraindications
- If a medical contraindication is discovered after payment but before treatment, unused services may be transferred to appropriate alternative treatments
- Medical documentation may be required to support contraindication claims
- Refunds will not be issued even in cases of medical contraindications
Provider Cancellation
- If Lux Aesthetics must cancel your appointment due to provider illness or emergency, deposits and prepaid services will be fully honored for rescheduled appointments
- No refunds will be issued; services will be rescheduled at the earliest available opportunity
Payment and Billing
Payment Methods
- All payments are processed immediately upon service completion or product purchase
- Credit card chargebacks initiated by clients for completed services may result in termination of the client relationship
- Disputed charges must be resolved directly with Lux Aesthetics before contacting payment providers
Package and Membership Terms
- All package and membership sales are final upon purchase
- Packages have expiration dates that will be clearly communicated at time of purchase
- No extensions will be granted for expired packages
- Membership terms and conditions are governed by separate membership agreements
Legal and Regulatory Compliance
Consumer Protection
This refund policy complies with applicable consumer protection laws while reflecting the nature of personalized aesthetic and wellness services. In jurisdictions where certain refund provisions are legally required, this policy will be modified accordingly.
Dispute Resolution
Any disputes regarding this refund policy should first be addressed directly with our management team. We encourage open communication to resolve concerns amicably and professionally.
Policy Acknowledgment
By scheduling services or purchasing products from Lux Aesthetics, you acknowledge that you have read, understood, and agree to this refund policy. This policy is made available on our website, in our office, and through our booking systems.
Contact Information
For questions about this refund policy or to discuss specific circumstances:
Lux Aesthetics Management
1130 Eagleridge Blvd Pueblo, CO 81008
(719) 924-8448
luxaestheticsco@gmail.com
We appreciate your understanding of our refund policy. This policy allows us to maintain competitive pricing while ensuring the highest quality of care and service for all our clients.