Introduction
Lux Aesthetics (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us, including:
- Full name and contact information (address, phone number, email)
- Date of birth and age verification
- Government-issued identification details
- Emergency contact information
- Insurance information (if applicable)
Health Information
As a medical spa, we collect and maintain health information including:
- Medical history and current medications
- Previous aesthetic treatments and procedures
- Allergies and medical conditions
- Treatment preferences and contraindications
- Before and after photographs (with consent)
- Treatment notes and progress records
Technical Information
When you visit our website or use our online services, we may collect:
- IP address and browser information
- Device information and operating system
- Website usage patterns and preferences
- Cookies and similar tracking technologies
- Jane App usage data and booking history
How We Use Your Information
Treatment and Care
We use your information to:
- Provide safe and effective aesthetic treatments
- Maintain accurate medical records
- Schedule and manage appointments
- Communicate treatment instructions and aftercare
- Monitor treatment outcomes and safety
Business Operations
Your information helps us:
- Process payments and insurance claims
- Comply with legal and regulatory requirements
- Improve our services and patient experience
- Conduct quality assurance and safety monitoring
- Manage appointment scheduling and reminders
Marketing and Communications
With your consent, we may use your information to:
- Send promotional materials and special offers
- Share updates about new services and events
- Provide educational content about aesthetic treatments
- Conduct patient satisfaction surveys
Information Sharing and Disclosure
HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict confidentiality of your health information. We will not disclose your protected health information without your written authorization, except as permitted or required by law.
Authorized Disclosures
We may share your information in the following circumstances:
- With your explicit written consent
- For treatment, payment, and healthcare operations
- When required by law or legal process
- To prevent serious harm to health or safety
- For public health reporting requirements
- With business associates under HIPAA-compliant agreements
Third-Party Services
We work with trusted third-party providers, including:
- Jane App: For appointment scheduling and management
- Payment processors: For secure transaction processing
- Email marketing platforms: For communications (with consent)
- Social media platforms: For marketing and engagement
- Healthcare technology vendors: For practice management
All third-party providers are required to maintain appropriate security and privacy protections.
Data Security
Protection Measures
We implement comprehensive security measures including:
- Encrypted data transmission and storage
- Access controls and user authentication
- Regular security assessments and updates
- Employee training on privacy and security
- Secure disposal of physical and electronic records
Data Retention
We retain your information for as long as necessary to:
- Provide ongoing care and services
- Comply with legal and regulatory requirements
- Fulfill legitimate business purposes
- Generally, medical records are retained for at least 7 years from the last treatment date
Your Rights and Choices
Access and Correction
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Obtain copies of your medical records
- Request restrictions on information use or disclosure
Marketing Communications
You may:
- Opt out of marketing emails at any time
- Unsubscribe from promotional communications
- Request removal from our marketing lists
- Modify your communication preferences
Social Media and Online Presence
Please note that:
- Social media interactions may be public
- We may share general promotional content featuring treatments (never identifying patients without consent)
- You control your own social media privacy settings
Cookies and Website Analytics
Cookie Usage
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security and functionality
Managing Cookies
You can control cookie settings through your browser preferences. Disabling cookies may limit website functionality.
Children’s Privacy
Our services are intended for adults 18 years and older. We do not knowingly collect personal information from minors under 18 years of age.
State-Specific Rights
Depending on your location, you may have additional privacy rights under state laws such as the California Consumer Privacy Act (CCPA) or other applicable privacy legislation. Please contact us for information about exercising these rights.
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:
- Website notifications
- Email communications
- Updates in our office
Contact Information
Privacy Questions
For questions about this Privacy Policy or our privacy practices, contact:
Privacy Officer
Lux Aesthetics
1130 Eagleridge Blvd Pueblo, CO 81008
(719) 924-8448
luxaestheticsco@gmail.com
HIPAA Rights
For questions about your HIPAA rights or to file a complaint:
- Contact our Privacy Officer using the information above
- File a complaint with the U.S. Department of Health and Human Services
Data Requests
To exercise your privacy rights or request access to your information:
- Email: luxaestheticsco@gmail.com
- Phone: (719) 924-8448
- In-person: Visit our office with valid identification
We are committed to protecting your privacy and maintaining your trust. If you have any concerns or questions about our privacy practices, please do not hesitate to contact us.